Shipping Policy

Shipping Policy Overview

Order processing and verification typically takes 2-3 business days depending on demand levels and product shortages.

The expected time of arrival is 8-15 business days.

You will always receive an email once your order is processed as well as a tracking number.

Changes to Orders
Once an order is placed, we cannot add, remove, or change any items/addresses in the order.

Incorrect Addresses
In the event that a delivery address is submitted incorrectly when an order is placed, we assume no responsibility and cannot ship out a replacement package or refund these orders.

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Lost or Stolen Packages
We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.

Understanding Our Shipping Policy

Our shipping policy is designed to make sure you get your products quickly and safely. Because we understand the importance of timely delivery, we offer multiple shipping options based on your needs. Whether you're ordering locally or internationally, our shipping policy ensures that you know exactly what to expect when placing an order.


How We Handle Domestic Shipments

When it comes to domestic shipments, we aim to provide fast and affordable solutions. However, some items may take longer to arrive depending on their size and weight. So, we always recommend checking the estimated delivery time during checkout. Additionally, if there are any delays, we will notify you immediately so you can plan accordingly.


International Shipping and Customs

International shipping can be a bit more complex, but we work hard to simplify the process for you. Because customs regulations vary from country to country, we include all necessary documentation with your package. This helps avoid potential issues at borders. Also, keep in mind that international orders might incur additional fees depending on your location.

Testimonials From The Heart


Voices of Compassion

 


These stories were shared by people who trusted us during vulnerable moments. They reflect what happens when care is offered without judgment, when pets are kept in homes, and when compassion is treated as a responsibility — not a slogan.

 

Ashley-
“I was beyond thankful and blessed to receive help in my time of need. I was nervous to reach out, but there was no judgment and no shame — only kindness and understanding. Because of this support, my pets stayed safe and with our family when things were hard.”


-Karrie and Roscoe

“Support like this doesn’t just help pets — it helps people keep their footing during hard seasons. Knowing there was someone willing to help without making us feel small meant everything.”

-wags rescue

“Access to grooming support for rescue animals makes a real difference in their comfort and adoptability. Programs like this fill gaps that shelters and rescues struggle to cover on their own.”


These stories aren’t marketing.

They’re moments where someone was struggling, a pet needed care, and compassion showed up without judgment.


This is what matters.

This is why I do what I do—not for sales, not for recognition, but to give back to the community and offer support when life gets heavy, so pets can stay safe, cared for, and where they belong.